Terms of Use

1. Acceptance of These Terms

Welcome to LoadUp360, a Transportation Management System ("Platform") operated by Quantum ELD LLC ("LoadUp360," "Company," "we," "our," or "us").

These Terms of Use ("Terms") govern your access to and use of the LoadUp360 website, applications, APIs, integrations, software, and related services.

By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, you must discontinue use of the Platform.

2. Eligibility

You must be at least 18 years old and legally authorized to enter into contracts on behalf of yourself or your organization.

If you use LoadUp360 on behalf of a company, you represent that you have authority to bind that organization to these Terms.

3. Services

LoadUp360 provides cloud-based transportation management software, including but not limited to:

• Dispatch Management
• Load Management
• Driver Management
• Fleet Management
• Truck & Trailer Management
• Safety & Compliance
• Recruiting & Onboarding
• Accounting
• Documents
• Analytics
• API Integrations
• Communication Tools
• Customer Portal
• Mobile Applications

The Platform may be updated, modified, or expanded over time.

4. User Accounts

To access certain features, you must create an account.

You agree to:

• provide accurate information;
• maintain current account information;
• keep login credentials confidential;
• immediately notify us of unauthorized account access.

You are responsible for all activity under your account.

5. Subscription Services

Some Platform features require a paid subscription.

Subscription plans may include:

• Monthly billing
• Annual billing
• Enterprise agreements
• Custom licensing

Subscription fees are billed according to your selected plan.

6. Billing and Payments

You agree to provide valid payment information.

Failure to pay subscription fees may result in suspension or termination of access.

Unless otherwise stated in a written agreement, subscription fees are non-refundable except where required by applicable law.

7. Free Trials

LoadUp360 may offer trial access.

We reserve the right to modify or terminate trial offers at any time.

At the end of the trial period, paid services may begin if a subscription is activated.

8. Customer Responsibilities

Customers are responsible for:

• maintaining accurate operational data;
• verifying imported information;
• ensuring compliance with applicable transportation laws;
• maintaining appropriate backups of business records where required.

LoadUp360 does not guarantee the accuracy of customer-provided information.

9. Third-Party Integrations

LoadUp360 integrates with third-party services, which may include:

• Google Workspace
• Gmail
• RingCentral
• HERE Technologies
• Relay Payments
• Labcorp
• FMCSA
• PSP
• Drug & Alcohol Testing Providers
• Accounting platforms
• ELD providers
• Other partner services

Third-party services remain subject to their own agreements and policies.

LoadUp360 is not responsible for outages, API changes, pricing changes, policy updates, or service interruptions caused by third-party providers.

10. Google Workspace & Gmail Integration

Users may voluntarily connect their Google Account through Google's OAuth authorization system.

By authorizing Google integration, users permit LoadUp360 to access only the Google Workspace information approved during the OAuth consent process.

Google authorization may be revoked at any time through Google Account settings or within LoadUp360.

Revoking authorization may disable Gmail-related functionality.

11. Google User Data

Google Workspace information is used exclusively to provide functionality requested by the authenticated user.

Examples include:

• displaying emails;
• sending emails;
• managing business communications;
• attaching emails to transportation records;
• workflow automation initiated by the user.

LoadUp360 does not sell Google user data.

Google Workspace information is not used for advertising, marketing profiling, or training generalized artificial intelligence models.

LoadUp360's use of Google Workspace information complies with the Google API Services User Data Policy, including the Limited Use requirements.

12. Intellectual Property

All software, source code, documentation, branding, graphics, workflows, interfaces, and content provided by LoadUp360 remain the exclusive property of Quantum ELD LLC unless otherwise stated.

Nothing in these Terms transfers ownership of intellectual property to users.

13. Acceptable Use

Users agree not to:

• violate applicable laws;
• interfere with Platform security;
• upload malicious software;
• attempt unauthorized access;
• reverse engineer the Platform;
• misuse APIs;
• transmit unlawful content;
• impersonate another individual or organization.

14. Customer Content

Customers retain ownership of the information they upload.

By using the Platform, customers grant LoadUp360 a limited license to process, store, transmit, and display customer information solely to provide the requested services.

15. Data Accuracy

LoadUp360 processes information supplied by customers.

Customers remain responsible for verifying:

• driver information;
• equipment records;
• compliance documentation;
• shipment information;
• imported third-party data.

LoadUp360 is not responsible for losses resulting from inaccurate customer-provided information.

16. Availability

We strive to provide reliable service but do not guarantee uninterrupted availability.

Maintenance, updates, infrastructure failures, or third-party outages may temporarily affect Platform availability.

17. Security

LoadUp360 implements commercially reasonable safeguards, including:

• encrypted communications;
• access controls;
• authentication systems;
• audit logging;
• infrastructure monitoring;
• backup procedures.

Users are responsible for maintaining secure passwords and protecting account credentials.

18. Feedback

Suggestions, recommendations, or feedback submitted to LoadUp360 may be used without restriction to improve the Platform.

19. Disclaimer of Warranties

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by law, LoadUp360 disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Quantum ELD LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages, including:

• loss of profits;
• business interruption;
• loss of data;
• operational delays;
• third-party service failures.

Where liability cannot be excluded, our total liability shall not exceed the fees paid by the customer for the applicable services during the twelve (12) months preceding the claim.

21. Suspension and Termination

We may suspend or terminate access if:

• these Terms are violated;
• fraudulent activity is detected;
• required payments are not received;
• continued use presents security risks.

Users may terminate their accounts at any time.

Termination does not relieve outstanding payment obligations.

22. Changes to the Platform

LoadUp360 may introduce new features, modify existing functionality, discontinue services, or update integrations without prior notice when reasonably necessary.

23. Privacy

Your use of LoadUp360 is also governed by our Privacy Policy.

By using the Platform, you acknowledge that your information will be processed in accordance with that policy.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Quantum ELD LLC, without regard to conflict of law principles.

25. Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith discussions.

If no resolution is reached, disputes shall be resolved in accordance with applicable law and the jurisdiction specified in the applicable customer agreement.

26. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

27. Changes to These Terms

We may update these Terms from time to time.

Material changes will be posted on the Platform together with the revised effective date.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

28. Contact Information

Quantum ELD LLC · LoadUp360 · Website: https://loadup360.com · Email: support@loadup360.com