1. Introduction
Welcome to LoadUp360, a Transportation Management System ("TMS") developed and operated by Quantum ELD LLC ("LoadUp360", "Company", "we", "our", or "us").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, platform, mobile applications, APIs, integrations, and related services.
By accessing or using LoadUp360, you agree to this Privacy Policy.
2. Company Information
Quantum ELD LLC
LoadUp360 Platform
Website: https://loadup360.com
Email: support@loadup360.com
3. Scope
This Privacy Policy applies to:
- LoadUp360 website
- LoadUp360 Transportation Management System
- Driver applications
- Mobile applications
- APIs
- Integrations
- Customer Portal
- Google Workspace integrations
- Gmail integration
- Other connected third-party services
4. Information We Collect
Depending on how you use LoadUp360, we may collect:
Personal Information
- Name
- Email address
- Phone number
- Company information
- User account information
- Login credentials
- Job title
Operational Information
- Driver records
- Vehicle information
- Trailer information
- Dispatch information
- Load information
- Shipment information
- Compliance records
- Documents uploaded to the platform
Technical Information
- IP address
- Browser type
- Operating system
- Device identifiers
- Log files
- Crash reports
- Authentication information
Usage Information
We automatically collect information regarding:
- Pages visited
- Features used
- Session duration
- User preferences
- Platform performance
5. Google Workspace & Gmail Integration
LoadUp360 offers optional integrations with Google Workspace services using Google's OAuth authentication system.
Users may choose to connect their Google Account to enable features such as:
- Gmail synchronization
- Sending emails
- Reading business emails
- Managing email conversations
- Email workflow automation
- Calendar synchronization (if enabled)
- Google Contacts synchronization (if enabled)
Google access is optional and requires explicit authorization by the user.
6. Google User Data We Access
Depending on permissions granted by the user, LoadUp360 may access:
- Gmail messages
- Email threads
- Email metadata
- Email labels
- Email attachments
- Draft messages
- Google profile information
- Google account email address
Only permissions approved by the user are accessed.
7. How Google Data Is Used
Google Workspace information is used solely to provide features requested by the user, including:
- Displaying emails inside LoadUp360
- Associating emails with loads or drivers
- Customer communication management
- Dispatch communication
- Document management
- Email search
- Creating draft emails
- Sending emails initiated by the user
- Workflow automation
Google Workspace information is never used for advertising purposes.
8. Google API Limited Use Compliance
LoadUp360's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
Specifically, Google Workspace data is not:
- sold to third parties;
- used for advertising;
- used for marketing profiling;
- transferred except as necessary to provide requested services;
- used to train generalized artificial intelligence or machine learning models.
9. How We Use Your Information
We use information to:
- Provide transportation management services
- Manage customer accounts
- Authenticate users
- Process dispatch workflows
- Manage drivers
- Manage fleets
- Track compliance
- Improve platform performance
- Respond to support requests
- Detect fraud
- Protect platform security
- Comply with legal obligations
10. Sharing of Information
We do not sell personal information.
Information may be shared only with:
- Cloud infrastructure providers
- Authentication providers
- Integration partners requested by the customer
- Government authorities when legally required
- Professional advisors
- Service providers operating on our behalf
Each service provider processes information under contractual confidentiality obligations.
11. Third-Party Integrations
LoadUp360 supports integrations with external services including, where enabled:
- Google Workspace
- Gmail
- RingCentral
- HERE Technologies
- Relay Payments
- Labcorp
- PSP
- FMCSA services
- Other transportation service providers
Each integration is governed by its respective privacy practices in addition to this Privacy Policy.
12. Cookies
We use cookies and similar technologies to:
- Maintain login sessions
- Remember preferences
- Improve website performance
- Analyze website traffic
- Enhance user experience
Users may control cookies through browser settings.
13. Data Security
We implement technical and organizational safeguards designed to protect your information, including:
- TLS encryption
- Encryption at rest
- Secure authentication
- Role-based access control
- Multi-factor authentication where applicable
- Audit logging
- Infrastructure monitoring
- Regular backups
- Access controls
- Security reviews
No method of electronic transmission is completely secure; however, we maintain commercially reasonable security measures.
14. Data Retention
Information is retained only as long as necessary to:
- Provide requested services
- Meet contractual obligations
- Comply with applicable laws
- Resolve disputes
- Protect legal rights
After retention periods expire, information is securely deleted or anonymized.
15. User Rights
Depending on applicable law, users may have the right to:
- Access personal information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Export data
- Object to processing
- Withdraw consent
Requests may be submitted using the contact information below.
16. Revoking Google Access
Users may revoke Google authorization at any time by:
- Removing LoadUp360 from their Google Account permissions;
- Disconnecting Google integrations within LoadUp360.
Once authorization is revoked, future synchronization with Google services stops. Previously synchronized information may remain in the user's LoadUp360 account unless deletion is requested or required by law.
17. Children's Privacy
LoadUp360 is intended for business users and is not directed to individuals under the age of 18.
We do not knowingly collect personal information from children.
18. International Data Transfers
Your information may be processed in countries where LoadUp360 or its service providers operate.
When required, appropriate safeguards are implemented for international data transfers.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be posted on this page together with the updated effective date.
Continued use of the services after changes become effective constitutes acceptance of the updated Privacy Policy.
20. Contact Us
For questions regarding this Privacy Policy or our privacy practices, please contact:
Quantum ELD LLC · LoadUp360 Privacy Team · Website: https://loadup360.com · Email: support@loadup360.com